Terms and Conditions

Vital Consular is a trading name of the company 'Vital Certificates Ltd' in England and Wales. In these Terms and Conditions “we, our, us, Vital Consular, vitalconsular.com" refers to Vital Certificates Ltd. “You, your, client, customer” refers to the person using this website, or in the case of a business, the representative of that business.

Overview

Vital Consular provides professional consular services including the administration of document legalisation and processing of visas. For information about how we collect and store your data, please visit https://www.vitalconsular.com/privacy-policy.html.

Order acceptance

Vital Consular will only accept orders where it believes that the purpose for which the service has been requested is both bona-fide and legal. In the event that we deem your order not to be for legitimate purposes we retain the right to cancel and refund your order without notice.

Processing Time

Processing time for legalisation services and visas quoted by Vital Consular are approximate based upon information provided by Embassies, Consulates and other government departments worldwide under normal circumstances and are deemed reliable in most cases but are not guaranteed.

Processing time indicates the time between receipt of your document(s) and availability for dispatch. It does not include any time required to ship document(s) between you and Vital Consular.

Vital Consular will not be held responsible for any delays, cancellations, financial and other losses due to refusal of service or delay in processing by an Embassy, Consulate or government department. No service fees, embassy fees, courier fees or any proportion thereof will be refunded due to delays or denial of service.

Fees

The fees for the provision of the services identified within this website are based upon information available at the time of writing. Consular and other government fees, and the availability of services are subject to change without notice. Where possible, Vital Consular will endeavour to make you aware of any changes to fees relating to your order before they are incurred. In such circumstances, Vital Consular with require these additional fees to be paid prior to completion of the service.

All fees paid to an Embassy, Consulate or other government department on your behalf are non-refundable. In the event that you cancel your order at any time during the provision of the service, Vital Consular reserves the right to retain a fee of £50.00 plus costs incurred up to the point at which the cancellation request has been received.

Payment Terms

Our sole terms of business exist as pre-payment predominantly by online payment being made at the point of the order via either SagePay or PayPal. The payment will appear on your credit card statement as 'VITALCERTS'. Your payment is transacted not on the site of vitalconsular.com but on the site of SagePay or PayPal in all circumstances. Other forms of acceptable payment are Cash, Cheque or direct bank (BACS) transfer, in advance in all circumstances.

Your Obligations

You are responsible for checking that the service requested is suitable for your needs. Vital Consular does not provide legal advice relating to matters of legalisation, migration or international travel.

Accepting These Terms

You are deemed to have accepted these Terms and Conditions when you place an order with Vital Consular by post, e-mail, phone or online.

Disclaimers

Vital Consular has no control over the rules and regulations set by any government department, Embassy or Consulate. Where we are advised, we will always make you aware of changes in policy or rules that affect the provision of our service to you.

Visa-issuing authorities will make the final determination as to the type of visa they will issue, how quickly it will be issued and for what duration it will be issued. Prior to approval, the issuing authority may request additional documentation and/or information. The issuing authority may reject your visa application without notice or reason. As a result, non-refundable tickets or travel reservations should not be purchased until all the required travel documents for your trip have been secured.

Vital Consular will not be responsible for, nor accept any liability, for the actions of any Embassy, Consulate or other government department in delaying or not agreeing to complete legalisation or visa applications for any reason whatsoever; nor will Vital Consular be held responsible for any expense and/or delay arising from or in connection with incomplete or inaccurate documentation or incorrect information provided at the time of your request. Vital Consular will also not be responsible for delays incurred whilst we await further instructions from you as a result of any email queries that may arise during the service process.

Vital Consular will not be responsible for any delays to, or loss of, documents sent by a courier company or Royal Mail (in the case of UK deliveries). In the event of a delay or loss of shipment, Vital Consular will endeavour to trace and recover any such items. Should a replacement become necessary, you would be responsible for the full replacement cost of any items, along with any associated costs to carry out the service again, unless otherwise notified in writing by a representative of Vital Consular. This does not apply to any delivery services that form part of our legalisation or visa services.

Cancellation Rights

In the UK, if you are a Consumer, you may have a legal right to generally cancel an order or contract under the Consumer Contracts Regulations during the cooling-off period of 14 working days. This means that during the relevant period if a Consumer changes his/her mind or for any other reason they decide they do not want to proceed with an order, he/she can notify the supplier of that decision to cancel the order and receive a refund. A consumer can use any written notification of cancellation to Vital Consular.

However, because of the urgent nature of the orders placed with Vital Consular, and to leave a margin of safety to avoid potentially major consequences in the event of delays, Vital Consular starts to render the services on approval of payment and/or receipt of the full documentation, which may be before the expiry of the statutory cooling off period. The Consumer expressly authorises and accepts this. Therefore, the Consumer may not receive the benefit of the full cooling off period for orders placed with Vital Consular and may be liable for part or all of the fees for services provided by Vital Consular prior to receiving the Consumer’s cancellation notice. Moreover, legalisation of documents and the issuance of visas are items prepared to the Consumer's own specifications and as such the cooling off period and right of cancellation may not apply.

Claims period

You have one month after completion of work by Vital Consular from the date of delivery of the service or initial order to inform Vital Consular of any claim related to our services. Once this deadline has passed, any rights for rectification or compensation shall expire.